Help and information

Questions, answered calmly

Practical answers about MOMVIA today. Choose a topic and open the questions that matter to you.

Getting started with MOMVIA

Who is MOMVIA for?

MOMVIA is for parents and children aged 0–3. It brings together activities, development guidance, relaxing sounds and an AI text assistant for everyday parenting.

Where do I begin?

Sign in, complete onboarding and add your child's profile. Home then brings together the daily activity and suggestions suited to your child's age.

What is included for free?

Free includes 5 AI questions in total, a daily activity every day, 5 free library activities, 2 sounds, the current Journey stage, basic progress and recent history. You can have one child profile.

Your child's profile

How do I update my child's details?

Open Profile to manage your child's details and photo. Keep the birth date accurate so that age-based content remains relevant.

How is my child's age used?

Age helps MOMVIA choose relevant activities and the current Journey stage. These suggestions are not an assessment of your child's development.

Can I add more than one child?

Free allows one child profile. Profile shows the available options for adding another child according to your plan. Each child's progress stays separate.

Activities

Is the daily activity free even if it is Premium in the library?

Yes. The activity offered as today's Daily Activity is free in that context, even if it belongs to the Premium library. Opening other library activities follows your plan's access.

How should we use an activity?

Read the materials, steps and safety notes first. Stay with your child, adapt the activity to their comfort and stop when they lose interest. Short, shared moments count too.

What does the AI Activity Generator do?

The Generator is part of MOMVIA+. It suggests an activity using the context you provide, in your current app language. It is separate from the assistant and does not use your free Chat questions.

MOMVIA AI assistant

What can I ask the assistant?

Write about routines, emotions, play or everyday parenting. The assistant offers general information and support. It does not diagnose, prescribe or provide medication doses, and does not replace a medical professional.

Do the five free questions reset every day?

No. Free includes 5 AI questions in total, not per day or month. MOMVIA+ includes the assistant without a question limit for normal use.

Can I write in my own language?

Yes. You can write in your language or ask for a reply in another language. The app's interface language can be changed in Profile.

Sleep & Relaxation

Which sounds can I use for free?

Free includes 2 sounds: gentle rain and white noise. MOMVIA+ unlocks all the sounds. Open Sleep & Relaxation to choose a sound.

Can audio continue with the screen off?

Background playback is available on compatible devices. Behaviour depends on the platform and system settings; some browsers may pause playback.

How do I stop or change a sound?

Use the player controls to pause playback or return to the sound library to choose another sound. Available sounds depend on your plan.

Journey and Progress

What is Journey?

Journey organises development information into seven age stages. Free includes your child's current stage; MOMVIA+ opens the full Journey.

What does Progress show?

Progress reflects the activities and experiences recorded for your child. Free includes basic progress and recent history; MOMVIA+ includes advanced progress. It is not a medical assessment.

What if my child's pace is different?

Children develop skills at different paces. Journey offers general context, not a deadline or a comparison. Discuss any concerns about development with a qualified professional.

MOMVIA+

What does MOMVIA+ include?

MOMVIA+ includes the AI assistant without a question limit for normal use, all activities and the AI Generator, the full Journey, advanced progress, all sounds and personalised recommendations.

Where can I see the subscription options?

Open the MOMVIA+ page to see the plans available on your platform. For in-app purchases, the price and purchase terms shown by the store are the ones to review before confirming.

How do I restore a purchase?

On the MOMVIA+ page, select Restore purchases using the store account that made the purchase. If an active purchase is found, access updates. If none is found, MOMVIA shows a calm informational message.

Account and privacy

Where can I read about my data?

Open Privacy Policy in Help & Information. It explains the app's data use. Terms and Conditions are available separately in the same section.

How do I manage my account?

Profile contains your account settings and sign-out option. Check Privacy Policy for information about personal data and account deletion; do not send sensitive details in a support message.

Where can I find help?

Open Contact in Help & Information to see the availability of the official support channel. The FAQ remains available for common questions, without submitting a request.